Your feedback matters
We regularly invite clients to share feedback on their recent breast screening experience through an online client feedback survey following your screening and assessment appointments.
You can also provide feedback about our service at any time by clicking on the pink ‘Feedback’ button on the right side of this page – or by calling 13 20 50.
What is the client feedback survey?
Our client feedback survey is designed to help us understand your experience with our service. There are 2 surveys:
- Screening survey: For clients who have had a recent breast screen appointment.
- Assessment survey: For clients who were called back for further tests and received an all-clear result (no breast cancer diagnosis).
Each survey takes about 10 minutes to complete, and they are de-identified, meaning all personal information is removed, so the responses are completely anonymous.
Why do we collect feedback?
Your feedback helps us understand your breast screening experience and needs, so we can continually improve our service.
Collecting feedback is also our organisational priority, as it ensures we meet the National Accreditation Standards – and deliver a high-quality service across Victoria.
Who is invited to complete the survey?
We send the surveys to clients who:
- Recently had a breast screen or an assessment test with an all-clear result
- Have a valid email address or mobile number on our records
- Have consented to receive marketing communications from us
We do not send assessment surveys to clients who have received a breast cancer diagnosis, as we understand this can be a sensitive time.
Frequently asked questions
After your appointment, you’ll receive an invitation to complete an online survey via email or SMS.
The survey will take you 5–10 minutes. If you pause or close your browser before you submit it, you’ll need to wait 30 minutes before you can return and complete it. This ‘freeze period’ prevents a person from submitting multiple entries.
Your feedback is used to help us improve our services.
Your survey responses are confidential. Your personal information is collected and used by BreastScreen Victoria so that we can provide services to you, and for quality improvement. Your responses will be treated with confidence and will not affect your future appointments at BreastScreen Victoria.
If you did not have a satisfactory experience and wish to speak with our staff, you can opt to provide your contact details at the end of the survey. We will then be in touch within 3 business days.
No, participation is optional. However, we highly encourage everyone to complete it as your feedback is essential to help us improve our services.
If you choose not to participate, it will not affect your future appointments at BreastScreen Victoria.
Yes. The survey is available in Simplified Chinese, Arabic and English.
Once you’ve received the invitation link, you have 2 weeks to complete the survey.
The number of surveys we send out depends on the number of client appointments.
On average, we send up to 6,000 screening surveys and 250 assessment surveys every week.
BreastScreen Victoria complies with relevant confidentiality and privacy laws. Your responses will be treated with confidence and will not affect your future attendance at BreastScreen Victoria.
If you have any questions, please email us at consumerengagement@breastscreen.org.au.